Resort Policies

Golf Policies

Tee Times

Tee times may be made up to 60 days in advance, and may be made online or by calling 262.245.7000. 

 

Pairing Players

In order to give all Guests the opportunity to play, we do try to pair players into foursomes whenever practical. This promotes a consistent pace of play. For less-skilled golfers who are worried about being paired up, we recommend an early bird or twilight tee time. Additionally, while we can accommodate any size party or group of golfers, we limit players to a maximum of 4 Guests per tee time. A party of 5 would be booked as a threesome and twosome, with the understanding that each of these may be paired to fill out foursomes for each tee time.

 

Non-Players

Non-player riders are permitted for a nominal fee. This fee covers the costs of providing a golf cart and insures against the rare golfer who brings his or her own gallery.

 

Tee Time Reservation Policy

Tee-times may be made for 2 to 15 golfers. Single golfers should call the Golf Shop; although a time cannot be reserved, we can almost always find a spot to get you on the course. Any groups of 16 or more players must contact our Group Sales office at groups@gnresort.com; group reservations can be made up to a year in advance. All cancellations and reductions must be made no later than 48-hours prior to your tee-time, or your credit card will be charged. When making your tee-time, in addition to you personal contact information and credit card number, please be sure to enter your e-mail address so that you can receive an instant tee-time confirmation. We may also e-mail you notices of future cancellations or modifications to your tee-time and specials or promotions that we offer to our valued customers. Please be assured that Geneva National will never sell our database and your personal information to outside interests, and if you ever wish to stop receiving communication from the club, simply reply to our e-mail and ask to be removed. In case of inclement weather (severe thunderstorms or heavy rain), cancellation of tee-times will be accepted until time of play. After play has begun, rain checks may be issued at the discretion of Geneva National only, and no refunds will be issued after play has begun.

 

Dress Code

Geneva National’s dress code requires proper golf attire. Shirts must have sleeves and collars. No denim jeans, cut-offs, short-shorts, tank tops, sweat suits or other inappropriate attire will be accepted. Women may wear sleeveless golf shirts. Please call 262.245.7000 for more information.

 

Weather Assurance 

If you begin your round and cannot finish due to inclement weather, you will receive a prorated rain check (based on the green fee paid and the number of holes played).

 

For more information on Golf Policies, please call 262.245.7000.

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Accommodations Policies

Cancellation/Change Policy

The Ridge Hotel and the Cottages & Suites at Geneva National

In order to avoid a cancellation charge of one-night stay plus tax and resort fee, cancellations must be made at least seven (7) days prior to arrival. There is no penalty to change your reservation prior to seven (7) days of your reservation.

 

Early Check-in/Late Check-out Fees

Early check-in and late check-out requests are subject to availability. The rates are as follows: $25 per hour. for an early check-in and $50 per hour for a late check-out. 

• Check-In Time after 4:00pm.

• Check-Out Time before 11:00am.

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Quiet Hours
Quiet hours are observed from 9:00pm to 8:00am. You are free to come go whenever you want, but respect other people who are sleeping when you come back late. 

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Pet Policy

Pets are prohibited at Geneva National Resort & Club, including the Clubhouse, outdoor Cantina, golf courses, the Cottages & Suites, and The Hunt Club Steakhouse. Please email reservations@gnresort.com for more information on Lake Geneva area kennels and boarding options.
 

The Ridge Hotel property is pet-friendly. For more details CLICK HERE or call 262.245.7000.

 

Smoking Policy

In accordance with state law, our hotel is a smoke-free environment. Smoking in a guest room or common area can result in cleaning and additional fees up to $1,500.

 

Online Bookings

A refundable deposit of one night's stay is required on all room reservation bookings. 

 

Booking Rooms

You must be 21 years of age to reserve a guest room. 

 

For more information on Accommodations Policies, please call 262.245.7000.

 

Privacy Policy

Paloma Resort Properties respects the privacy of all visitors to our website and to Geneva National Resort & Club. Please read this Privacy Policy to learn more about your privacy rights. This Privacy Policy applies only to information collected by Paloma Resort Properties and covers your personal information you provide on our website and while at Geneva National Resort & Club.

 

Information Paloma Resort Properties Collects

Information you give us: When you engage in activities on our website or at Geneva National Resort & Club, we may ask you to provide personal information by filling out and submitting a form. If you elect to engage in these activities, we may ask you to provide us with your name, email address, mailing address, zip code, day phone number, and credit card information, as well as to create a user name and password for online activities. Cookies are bits of electronic information that a website can transfer to a user’s hard drive to help tailor and keep records of his or her visit to the website. Cookies allow website operators to better customize a user’s visit to a website. When you visit our website, Paloma Resort Properties sends out one or more cookies to your computer or other device that uniquely identifies your browser. If you do not wish to receive these cookies, you may set your browser to reject the cookies (consult the instructions for your particular browser on how to do this), although by doing this you may limit your access to our website.

 

How the Information is Used

The information collected on our website allows us to keep a user profile so that we may customize preferences, provide a method for users to submit information and orders to Geneva National Resort & Club, fulfill the requests for products or services, contact you, provide direct mailings, and to audit and research your use of our website in order to improve our services. Visitors will be given a choice when registering on the website whether they would like to be on the Geneva National Resort & Club mailing list, or whether they would prefer not to receive such mailings. Only agents working on behalf of Paloma Resort Properties and under confidentiality agreements will send you these direct mailings, and only if you have indicated you do not object to receiving these offers. If you do not want to receive such mailings, indicate your preference when you give us your personal information.

 

How Paloma Resort Properties Protects your Information

Paloma Resort Properties has implemented a variety of security measures to maintain the safety of your personal information. Secured networks are used to contain a user’s personal information. This information is only accessible by a limited number of employees who have special access rights to such systems. Also, when you place orders or access your personal information, we offer the use of a secure server. All the sensitive credit card information supplied by users is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the Paloma Resort Properties database to be accessed only as stated above.

 

Disclosure of Information to Third Parties

Paloma Resort Properties provides your information to selected affiliates, service providers, partners and other third parties under contractual arrangements. Paloma Resort Properties and our service partners use your personally identifiable information to operate our websites and to deliver our services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this website; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service. Paloma Resort Properties will encourage our service partners to adopt and post privacy policies. However, the use of your personally identifiable information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control. Paloma Resort Properties may release your personal identifiable information as is required by law enforcement or judicial authorities in response to subpoenas, court orders, or legal process, or to establish, exercise, and defend our legal rights. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or otherwise as required by law. Paloma Resort Properties may transfer your personal identifiable information if Paloma Resort Properties is acquired or merged with another company. If this occurs, Paloma Resort Properties will provide notice on this page that your information will be transferred and that your information may be governed by a new privacy policy.

 

Your Consent and Children’s Privacy

By visiting our website and Geneva National Resort & Club, you consent to the collection and use of this information by Paloma Resort Properties . Our website is not intended for use by children and Paloma Resort Properties does not knowingly solicit or collect personally identifiable information from children.

 

Effective Date and modifications to the Privacy Policy

This Privacy Policy may be updated and modified. We will notify you of significant material changes in the Privacy Policy by placing a prominent notice on this page of our website

If you have questions about Paloma Resort Properties'  Privacy Policy, please contact us at:

Geneva National Resort Legal Department
1221 Geneva National Avenue S.
Lake Geneva, WI 53147